h2. Refund and Returns Policy
p. Last updated: 2026-10-09
h3. 1. Our Promise
p. We want you to love what you ordered. If you are not completely satisfied, you may return eligible items within 30 days of receiving your order for a refund or exchange.
h3. 2. Return Eligibility
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li. Items must be returned within 30 days of delivery.
li. Items must be unused, unworn, and in their original packaging with all tags and accessories.
li. Sunglasses must not show signs of wear, scratches, or damage.
li. Customized or personalized items and sale items may not be eligible for return unless stated otherwise.
h3. 3. How to Start a Return
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li. Contact our support team through the website contact form or the email provided in your order confirmation.
li. Provide your order number and the reason for return.
li. We will email you the return instructions and a return address.
li. Pack the item securely and ship it to the provided address.
h3. 4. Refund Process
p. Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-10 business days. Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or defective.
h3. 5. Damaged or Defective Items
p. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.
h3. 6. Contact Us
p. For any questions about returns or refunds, contact our support team via the website contact form or email.